Pre Order Policy
What is a pre order?
A pre-order is an order placed for an item which has not yet been released, however an allocation for stock is available for purchase. It is the customers responsibility to read and understand this information before proceeding to place a Pre Order.
When you pre-order an item from Birds on Bikes it is reserved exclusively for you and the order is placed with the manufacturer. Your card is charged when the order is placed so your item can be put into production. Anything with a later ship date or release date is considered a pre order.
Please note that we have no control over when a pre-ordered item arrives, but instead offer estimates. This is due to production schedules and sometimes an item may arrive several weeks before or after.
Can I cancel my pre order?
Pre-orders cannot be cancelled as a special order has been made exclusively for you which means your item is already in production and it has been paid for. Pre- Order items are not eligible for a refund.
What if I need another size in a pre order?
Should you need a different size, you can place another order and send back the first item (in perfect condition, unwashed, unworn and all tags attached) and we will refund that item once it is received back in perfect condition.
If you are unsure please get in touch. We are happy to assist and answer any questions you may have about a particular item.